Easy Return Policy

If you purchase an item from our store and find that it does not meet your expectations for any reason, you are welcome to return it within 7 days of purchase and receive a full refund of 100% of the purchase amount.

Terms and Conditions for Returns

1. All return requests must be initiated within 7 calendar days of the purchase.
2. For returns, customers are responsible for covering all associated shipping and handling costs.
3. Any charges incurred during online transactions, such as credit card processing and payment gateway fees, will be deducted from the refund amount to cover non-refundable costs charged by financial providers.
4. This refund and return policy applies exclusively to purchases made through our official website. It does not extend to in-store purchases.
5. For returns beyond 7 calendar days, please refer to our Guaranteed Buyback Policy.

Return Process

1. To begin the return process, please contact our Customer Support Representative (CSR) via WhatsApp at +923167067088. Our CSR will guide you through the return process.
2. We recommend creating a short video of the product being securely packed and sharing it with your order number on WhatsApp. For smaller items, this step is optional but ensures transparency in case of damage claims.
3. Upon verification of the video, our Customer Service Representative will provide you with the return address. Once shipped, please share the courier's tracking details with our CSR for reference.
4. Upon receiving the returned item, we will conduct a Quality Check (QC) which may take up to 2 business days.
5. Our CSR will keep you informed at every stage of the return process.

Refund Process

1. If the item passes the quality check, we will initiate the refund process.
2. For security reasons, refunds will be processed to the same account that was used for the original payment. We are unable to make exceptions to this policy.
3. Once the quality check is successfully completed, we aim to process the refund as quickly as possible and appreciate your patience. Refunds may take up to 3 business days, with the entire process—from receiving the return to disbursement—requiring up to 5 business days.

Easy Exchange Policy

If you purchase an item from our online store and wish to initiate an exchange for any reason, you may do so within 14 days of purchase. You can select a new product from our collection and complete the exchange.

Terms and Conditions

1. The exchange will be honoured at 100% of the invoice amount.
2. For processing exchanges, customers are responsible for covering all associated shipping and handling costs.
3. For exchanges processed online, any charges incurred during the original transaction, such as credit card processing fees or payment gateway provider fees, will be deducted from the exchange amount. These charges are non-refundable as they are imposed by third-party financial service providers, not by Gold Bank.
4. All exchanged items will undergo a quality check by our Quality Check (QC), which may take up to 2 business days.
5. Each purchase is eligible for a single exchange to ensure smooth processing.
6. Partial exchanges of ornaments are not permitted.
7. The item being exchanged must be returned in its original condition, along with the original invoice and any accompanying certificates, documents, accessories, or packaging.
8. The value of the returned item will be adjusted against the price of the newly selected product. Any difference in price must be covered by the customer. If the new product costs less, the balance will be refunded by Gold Bank.
9. You may only initiate an exchange once. Multiple exchange requests for the same purchase will not be accepted.
10. Exchanges can be processed either through our website or at our physical store.
11. For exchanges beyond 14 calendar days, please refer to our 0% Deduction Jewellery Exchange Policy.

Process of Exchange from the Website

To initiate an exchange online, please contact our Customer Support Representative (CSR) via WhatsApp at +923167067088. Our CSR will guide you through the following steps:

1. Browse our website and choose the item you wish to receive in exchange for the previously purchased product.
2. Communicate your selected item to our CSR, who will confirm its availability and provide the price listed on the website.
3. Upon confirmation, ship the original product to the address provided by the CSR.
4. Once received, the product will undergo a quality check. If the item does not pass the QC, or if any accessories, documents, or invoices are missing, you will be notified. The item will either be returned to you or held until the missing items are provided.
5. If the QC is passed, the price of the new item will be assessed.
   • If the new item costs more, the customer will be asked to make an additional payment before the product is dispatched.
   • If the new item costs less, the balance will be refunded within 3 business days.
6. The new product will be shipped to your address.

Process of Exchange from Our Store

You may also choose to complete an exchange directly at our store. The process is as follows:

1. Bring the item along with its invoice, packaging, and all accompanying accessories.
2. Our team will verify the product and conduct a quality check. We kindly ask for your patience during this process.
3. Once the quality check is complete, you may select a new item and complete the exchange at the store.

Complete Transparency

At Gold Bank, we prioritise transparency in every transaction. Each piece of jewellery displayed includes an accurate and detailed price breakdown, clearly indicating the gold weight, stone weight, net weight, stone charge, and making charge. This information is also documented on the invoice, which serves as the key document proving ownership of your product. You can be confident that complete transparency is upheld in every invoice, and this commitment is honoured for any future or post-purchase queries.

Lifetime Maintenance

At Gold Bank, we are committed to providing lifetime maintenance for all jewellery purchased from our store. Each piece undergoes rigorous quality checks to ensure that our customers receive only the finest jewellery, ready to be cherished and passed down to future generations.

Jewellery is a delicate product that may require periodic maintenance to preserve its natural shine or address any physical dents or tarnish. If your jewellery needs attention, we invite you to bring it to us. We understand the sentimental and commercial value of your jewellery and are dedicated to ensuring its proper care.

We guarantee complimentary lifetime maintenance, including polishing and cleaning. Simply visit our store with the original purchase invoice to avail of this service.

0% Deduction Jewellery Exchange Policy

Gold Bank allows customers to exchange jewellery purchased from our store or website for a different item, even beyond 14 days, including months or years later.

Terms and Conditions

1. Customers can exchange jewellery without any deduction under the 0% Deduction Policy.
2. The exchanged item will be valued at its original invoice price.
3. The new item will be priced according to the prevailing gold rate.
4. Once received, the product will undergo a quality check. If the item does not pass the QC, or if any accessories, documents, or invoices are missing, you will be notified. The item will either be returned to you or held until the missing items are provided.
5. In the case of a damaged item being exchanged, a deduction of approximately 20% may be applied to the invoice price. However, the exact deduction may vary based on the extent of the damage.
6. To avail of the 0% deduction policy, we kindly request customers to visit our store.
7. Customers must bring all necessary accessories, the original invoice, and any accompanying documentation when exchanging the item.

Guaranteed Buyback

If you have purchased jewellery from us and wish to sell it back, we would be happy to buy it from you.

Terms and Conditions

1. Original Purchase Buyback: Customers looking to sell jewellery originally purchased from Gold Bank will receive a buyback price based on the original invoice price, minus a 20% deduction.
2. Current Gold Rate Buyback: Customers may choose to sell their jewellery based on the current gold rate, subject to the following deductions:
   • A 15%-20% deduction on the net weight of the item.
   • A 30% deduction on the diamond price (if applicable).
3. The following costs are non-refundable in a current gold rate buyback:
   • Manufacturing charges
   • Stone charges
   • Lacquer charges
4. Excluded Items: Gold Bank does not buy back Palladium, Platinum, or Kundan jewellery.
5. Damaged Jewellery Buyback: A 25% deduction will apply to the invoice price for any buyback involving damaged jewellery, regardless of the original purchase method.

Product Disclaimer

1. Accuracy of Product Images and Descriptions Gold Bank strives to provide accurate product images and descriptions. However, minor differences between website images and actual products may occur due to additional embellishments used during photoshoots. Colour variations might also result from lighting conditions or your device’s display settings.
2. Product Information and Customer Responsibility We ensure that all product details, including size, weight, karats, and associated charges, are accurately provided on our website. Customers are encouraged to carefully review this information before making a purchase.
3. Natural Stones and Variations Diamonds and gemstones used in our jewellery are naturally occurring, and as such, slight variations in colour, inclusions, or characteristics are considered normal and contribute to the uniqueness of each piece.
4. Lifetime Maintenance Policy Gold Bank offers a lifetime maintenance policy covering complimentary polishing and cleaning. However, any damage resulting from wear and tear, accidents, or misuse is not included. Repair services are available at a nominal cost based on an assessment by our Quality Department.
5. Authenticity Certificate and Invoice Each piece of jewellery comes with an authenticity certificate and invoice, which must be retained for any future queries, exchanges, or maintenance services.
6. Terms and Conditions Please read these terms and conditions carefully. These terms, as modified from time to time, form a binding contract between Gold Bank and its customers when visiting, using, or shopping on our website.

Cancellation Policy

Cancellation by Gold Bank

At Gold Bank, we are committed to providing a seamless shopping experience for our customers. However, there may be circumstances that necessitate order cancellations. Below are the conditions under which Gold Bank reserves the right to cancel an order:

• Limited inventory of the product
• Pricing errors or inaccuracies in product information
• Quality rejection during inspection
• Insufficient customer information or unsuccessful verification
• Suspicious orders or suspected fraudulent activities
• Natural calamities or unforeseen circumstances

We may also request additional details from customers either during or prior to accepting an order to ensure accuracy and security.

Cancellation by Customer

Pre-Shipping: Customers may cancel a ready-to-ship order at any time before it is shipped. Upon receiving a cancellation request, we will process a refund to the original payment method within 3 business days. Please note that any charges incurred during the original transaction, such as credit card processing fees or payment gateway provider fees, will be deducted from the refund amount. These charges are non-refundable as they are imposed by third-party financial service providers. The remaining balance will be credited to the customer's account.

Post-Shipping: If a customer cancels an order after it has been shipped, they will need to process a return through our Easy Return Policy.

For any further clarification or assistance regarding our cancellation policy, please contact our customer support team at +923167067088.

Privacy Policy

Introduction

Gold Bank (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

   We may collect and process the following information:

   • Personal Information: This includes your name, email address, phone number, and any other information you provide when registering, subscribing to our services, or filling out forms on our website.
   • Usage Data: Details of your visits to our website, including traffic data, location data, and other communication data, as well as the resources you access.
   • Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect and store information about your browsing activity.
2. How We Use Your Information

   We may use your information to:

   • Provide, operate, and maintain our website.
   • Improve and personalise your experience.
   • Process transactions and send notifications related to your activity.
   • Respond to your comments, questions, and provide customer support.
   • Send you updates, marketing communications, or other information with your consent.
   • Monitor and analyse usage to improve our website and services.
3. Cookies

   We use cookies to enhance your experience on our site. You can set your browser to refuse cookies, but this may affect your ability to use certain features of the website. By continuing to use our site, you consent to our use of cookies as described in this policy.

4. Your Data Protection Rights

   Depending on your location, you may have the following rights:

   • Access: The right to request copies of your personal data.
   • Correction: The right to request that we correct any inaccuracies in your data.
   • Deletion: The right to request that we delete your personal data, under certain conditions.
   • Objection: The right to object to the processing of your data, under certain conditions.
5. Changes to This Privacy Policy

   We may update this policy from time to time to reflect changes in our practices. We will notify you of any significant updates by posting the new Privacy Policy on this page.

   By continuing to use our website, you consent to the revised Privacy Policy and the use of cookies as described on this page.

Shipping Policy

We ship swiftly within 24 hours of receiving your order. Our Customer Service Representatives will keep you updated on the dispatch of your product, ensuring you're informed every step of the way.

At Gold Bank, we ensure that your shopping experience is safe, secure, and hassle-free. Every order purchased from Gold Bank will be shipped with the utmost care, in durable and tamper-proof packaging to ensure it arrives at your doorstep in perfect condition.

Free Shipping

We offer free shipping on all orders.

Shipping Details

To ensure a smooth and timely delivery, customers are required to provide accurate and complete details, including:

• The consignee/recipient’s name
• Full delivery address
• Contact number

Providing the correct information helps to ensure a hassle-free delivery.

Delivery Attempts

If the recipient is unavailable at the time of delivery, the courier company will make multiple attempts to deliver the product. If the recipient remains unreachable, the product will be returned to Gold Bank’s facility.

Order Tracking

Customers can track their orders through our website or by contacting our Customer Service Representatives at +923167067088.

Changes to Policy

Gold Bank reserves the right to update or modify this shipping policy at any time, without prior notice. Any changes will be posted on this website.

Inspection of Shipment

Upon receiving your order, we recommend carefully inspecting the condition of the product. If you notice any damage, shortage, over-shipment, or suspect part of your order is missing, please contact our Customer Service Department immediately within 24 hours of delivery at +923167067088.