FAQs
Your Questions, Answered
Shipping
Yes, Gold Bank offers free shipping on all orders. We ensure each item is carefully packaged in tamper-proof packaging to protect it throughout transit and provide you with a worry-free shopping experience.
We typically dispatch all orders within 24 hours of receiving them. Delivery times may vary depending on your location, but our team will keep you updated on the status of your shipment every step of the way.
Once your order has shipped, you will receive a tracking number. You can use this number to track the delivery status on our website or by contacting our Customer Service Representatives via WhatsApp at +923167067088 for updates.
If there is any issue with your shipment, such as damage, shortage, or missing items, please contact our Customer Service Department immediately within 24 hours of delivery. We are here to help resolve any concerns you may have.
Maintenance & Care
Yes, all jewellery purchased from Gold Bank comes with complimentary lifetime maintenance, which includes polishing and cleaning.
While routine polishing and cleaning are complimentary, repairs for damage due to accidents or misuse may incur nominal fees, based on our Quality Department’s assessment.
We recommend bringing your jewellery for maintenance whenever you feel it requires attention, such as if it has lost its natural shine or developed minor dents.
Yes, we offer repair services for damaged jewellery. Fees are nominal and will be determined based on the specific assessment of the damage.
Returns
If you are not completely satisfied with your purchase, you can return it within 7 days of the purchase date for a full refund. The item must be in its original condition with all accompanying documentation.
You have 7 days from the date of purchase to return an item for a refund. For returns requested after 7 days, please refer to our Guaranteed Buyback Policy.
To return an item, please contact our Customer Support Representative (CSR) via WhatsApp at +923167067088. Our CSR will guide you through the process, which includes securely packing the product, sharing a video of the packing with your order number, and sending the package back to us. After receiving the item, we will conduct a quality check before processing your refund.
Yes, customers are responsible for all shipping and handling costs associated with returning an item.
For returns requested after 7 days, please refer to our Guaranteed Buyback Policy, which may still allow you to return the item under certain terms.
After the quality check of the returned item, your refund will be processed within 3 business days. In total, the process may take up to 5 business days from receiving your return.
Exchanges
You may exchange an item within 14 days of purchase. Simply contact our CSR, who will assist you with selecting a new product and completing the exchange.
You have 14 days from the date of purchase to exchange an item.
Yes, you can select an item of any value. If the new item costs more, you will need to pay the difference. If it costs less, the balance will be refunded to you.
Yes, under our 0% Deduction Jewellery Exchange Policy, you may exchange your jewellery beyond 14 days, including months or even years later.
For exchanges beyond 14 days, please refer to our 0% Deduction Jewellery Exchange Policy.
To initiate an exchange, contact our CSR via WhatsApp. They will confirm the availability and price of the new item you choose, guide you through the shipping process, and update you at each step.
If the item does not pass our quality check or is missing any accessories or documentation, you will be informed. The item may either be returned to you or held until the necessary items are provided.
Cancellations
Yes, you can cancel your order anytime before it is shipped. A pre-dispatch cancellation fee of 2% will apply.
If you cancel before shipping, a 2% fee will be deducted from your refund amount.
If your order has already been shipped, you will need to go through our return process, which includes covering the return shipping costs.
Payment & Refunds
Refunds are processed directly to the account that was used for the original payment. No exceptions to this policy are allowed for security reasons.
Yes, all refunds are credited to the same account used for the initial transaction.
After the quality check of a returned item, refunds are typically processed within 3 business days.
Refunds are only provided if the item is returned in its original, unused condition. Used or damaged items may not qualify for a full refund.
Customer Support
You can contact our Customer Support team via WhatsApp at +923167067088 or through our website. Our team is always ready to assist you.
If you have any issues with your order, please reach out to our Customer Support team immediately. We are here to ensure that your experience with Gold Bank is positive and hassle-free.
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