GOLDBANK PROMISES
We assure lifetime maintenance for jewellery from our outlet. Every product from Gold Bank passes through stringent quality checks to ensure a perfect piece of Jewellery is being sold and passed on to generations ahead by our customers. Jewellery being a delicate product needs time to time maintenance for natural shine and in case of any physical dent / tarnish…Please bring it to us.
We understand your sentimental and the commercial value of the Jewellery and to ensure it’s well kept
We Assure you a Life Time Maintenance. You can walk into our store with the purchased invoice and avail this complimentary facility
We care for you!
Easy Exchange
Our Goal: This exclusive feature gives complete flexibility to our customers; in case they are not satisfied with the item bought from our store, they may choose to return this product either to any of our store in Pakistan or at our online store. If customers exchange the product within 14 days, they can avail 100% invoice value as the exchange value. For exchanges after 14 days, our guaranteed buyback policy will apply.
For instance: If you buy a platinum bracelet from us but are not pleased with the final product, you can always exchange it from Goldbank’s showroom or opt to exchange it from our online store, goldbank.com.pk
How to Do: You can visit our store in Islamabad and get your jewellery exchanged. Find Goldbank’s store location by visiting link store locator in footer section of our website.
Your Jewellery is Insured
Assured insurance for 1 year against any damage by burglary, fire and extortion. This policy is applicable only for Diamond & stones.
Jewellery is a High Value item in your wardrobe. In case of any damage by fire, burglary, theft and extortion – we cover the risk for one year from the date of purchase. We have Insured your jewellery for 365 days
If you don’t like the jewellery and solitaire purchased from us, you can send it back to us within 14 days from the date of delivery. We will make sure to refund the entire amount back to your account within 10 working days. The amount of the product refund, should not exceed more than Rs. 2,00,000, in case of Jewellery and Rs. 5,00,000, in case of solitaire diamonds. For amount higher than the prescribed limit, our buyback policy is applicable. The 14 days refund policy is not applicable on Gold Coins; however, our buyback policy is applicable for the same.
Below mentioned process needs to follow while returning product
- Refund request can be done by informing our customer care team via email or call. We will thereby collect the product from the provided shipping address and initiate the refund process immediately.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for the refund to be initiated within 14 Days.
Totally transparent and detailed invoice and price tag.
At Goldbank’s online store, every piece of jewellery displayed has accurate and detailed price breakup which indicates gold weight, stone weight, net weight, stone charge and making charge. All this information is also available in your GST invoice which is most important document for the ownership of your product. You can be rest assured that A COMPLETE TRANSPARENCY in invoice is maintained while you purchase and honored by us for any future /post purchase queries.
When you exchange ‘22KT’ gold with us, we give 100% Value, without any deductions.
Gold Jewellery is an appreciating asset. At Goldbank we are more than happy to exchange your “22KT” gold at the prevailing rate with the 100% value of metal weight (applicable only on the jewellery purchased from Goldbank’s). Our KARAT analyzer will ensure you get to know the exact purity of your exchanged gold. We assure you this process will be transparent and trustworthy.
Buyback guarantee for all Gold and Diamond jewellery.
Designs and trends change with time and generations. At any point of time if you feel you need to change the jewellery collections in your wardrobe. Please come to us…We assure you a GUARANTEED BUYBACK on all our Gold and Diamond jewellery sold with a maximum value to you.
We provide 100 % buy back on Diamonds on the prevailing rate for exchange.
